Driver cancellation

Drivers may cancel their booking through our platform, and the cancellation is effective immediately. Whether the driver received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the driver cancels the booking and the booking type. The cancellation period is based on the host's time zone.

Full Refund

BOOKING TIME	CANCELLATION PERIOD
The start date is GREATER than 7 days	7 days before the start date
If the start date/time is LESS than 24 hours of the booking.	30 minutes after the start date

Partial Refund

Cancellations outside the full refund period If a driver wants to cancel a booking, we encourage them to notify the host and cancel the booking ON THE PLATFORM as soon as possible and to process the cancellation. Partial refunds are 50% of the booking's total price.

BOOKING TIME	CANCELLATION PERIOD
The start date is GREATER than five days	Five days before the start date
If the start date/time is LESS than five days of the booking.	One hour before the start date

Driver no-show

If a driver fails to cancel and doesn't show up for the event within (3) three hours of the booking scheduled start time, it's a driver no-show. Kerbz or the host will cancel driver no-show booking, and we’ll issue the driver a partial refund.

Host no-show

If a host fails to cancel and doesn't show up for the event within (3) three hours of the booking scheduled start time, it's a host no-show. Kerbz will cancel host for a no-show booking, and we’ll issue the driver a full refund. Hosts who fail to show up for a booking are subject to a 150 USD fee.

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Host cancellation

Hosts must report all no-shows within 72 hours of the booking start date. If a driver tells us that they didn't show up and the host didn't report the no-show to us, we won't issue the host earnings for that booking. We may also charge a fine.

BOOKING TIME	HOST EARNINGS
Anytime after start date	Host receives no earnings
Anytime before start date	Host receives no earnings

Host earnings for partial refunds

Hosts earnings from partial refunds are subject to a 20% platform fee.

Cancellation from Kerbz

BOOKING TIME	HOST EARNINGS
Five days of start date	Host receives full earnings
If the start date/time is LESS than five days of the booking.	Host receives no earnings

When Kerbz must cancel a booking less than five days before booking start due to unforeseen circumstances, the host will be paid in line with the terms of the table above. If the Kerbz cancellation is made more than five days before the booking start or within 30 minutes of the booking. For bookings that were booked fewer than five days before booking start, the host will not be eligible for earnings. Drivers will receive a full refund.