Contact us

Most questions have a quick answer below. If yours doesn't, send us a message and we'll reply by email.

Who can help

An event you signed up for: the host runs it, so refunds, the schedule and what to bring are theirs to answer. Use Contact host on the event's page. Your events are in your registrations.

A car you rented: the car's host can help. Use Message host on your booking, in your bookings.

Your account, a payment, or something not working: that’s us. Send a message with the form on this page.

Quick answers

What if I need to cancel?

Each event follows its host's cancellation policy, shown at registration. Request the cancellation from the registration on your dashboard and the host handles the refund under that policy. See the cancellation policy in the footer for the details.

Is there a fee to register?

Kerbz does not charge you to register. The event fee is set by the host and shown before you pay; it covers your entry and whatever the host includes, and any Kerbz processing fee is shown separately at checkout.

How do I get approved to rent?

Your profile needs four things: your driver's license, a profile photo, a phone number and a payment card. The car's checkout lists anything still missing and takes you to add it. Hosts see your profile when they answer your request.

Is insurance included?

Insurance is arranged by the host of the car, and the terms are shown before you book. Some hosts offer extra protection at checkout. You are responsible for damage to the car during your booking as set out in the rental terms.

Is there an app?

Yes — Kerbz is on the App Store and Google Play, and everything also works in a browser at kerbz.app. Your garage, listings, threads and registrations are the same wherever you sign in.

Send us a message

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