Cancellation & Refund Policy

1. Driver Cancellation (Vehicle Bookings)

Drivers may cancel their vehicle booking through the Platform at any time. The refund amount depends on how far ahead of the booking start time you cancel — the cutoffs are measured backward from when your rental begins, not from when you booked. The earlier you cancel, the more you get back. All cancellation times are based on the host's local time zone.

At a glance:

• 7 or more days before start → 100% refund (minus non-refundable fees*)
• 3 to 6 days before start → 50% refund
• Less than 3 days before start → no refund

Full Refund

You are eligible for a full refund (minus non-refundable fees*) if you cancel:

Partial Refund (50%)

You are eligible for a 50% refund if you cancel:

No Refund

No refund will be issued if you cancel:

Driver No-Show

If you do not show up, the host can report a driver no-show by contacting support, provided the host checked in (made the vehicle available). When confirmed, no refund is issued and the host keeps their earnings. Repeated no-shows may result in account suspension.

2. Host Cancellation

Hosts may cancel a booking, but cancellations negatively impact drivers and the Platform. Hosts who cancel frequently may face penalties or removal from the Platform.

Driver Refund for Host Cancellation

When a host cancels a booking, the driver receives a full refund of everything they paid (including all fees), regardless of when the cancellation occurs. The host — not the driver — bears the cost (the Kerbz fee and the Stripe processing fee).

Host Earnings

Host No-Show

If the host does not make the vehicle available, the driver can report a host no-show by contacting support, provided the driver checked in. When confirmed, the driver receives a full refund of everything they paid, and the host is charged a $150 penalty fee plus the refund costs (the Kerbz fee and the Stripe processing fee). Repeated no-shows may result in account suspension or removal from the Platform.

How No-Shows Are Reported

No-shows are reported by the parties, not detected automatically. To report a no-show, contact support — and you must have checked in yourself, which confirms you showed up:

• A driver who checked in and found the host absent can report a host no-show.
• A host who checked in and found the driver absent can report a driver no-show.
• If neither party checks in, the rental is treated as valid — no penalty and no refund.

No-shows must be reported within 3 days of the booking start date.

Host Earnings from Partial Refunds

When a driver receives a partial refund (50%), the host receives the remaining 50% minus a 20% platform fee.

3. Event Registration Cancellation

When you register for an event on Kerbz, the cancellation and refund policy is determined by the event organizer, not Kerbz. Please review the event's specific terms before registering. The vehicle-booking refund tiers above — including the 50% partial refund — apply only to car rentals, not to event registrations.

Common Event Cancellation Policies

Each organizer sets their own terms, which may differ entirely from the rental policy. As examples, some organizers choose policies like:

• Flexible: Full refund up to 24-48 hours before event
• Moderate: Full refund 7+ days before; 50% refund 3-6 days before
• Strict: Full refund 14+ days before; no refunds within 14 days
• Non-Refundable: No refunds after registration

Event Cancellation by Organizer

If an event organizer cancels an event, the refund amount is determined by the organizer's cancellation policy, not Kerbz. We do not intervene in organizer-participant refund disputes. Contact the event organizer directly for refund requests.

Kerbz is not responsible for any additional costs you may have incurred (travel, accommodations, etc.).

Transferring Registration

Some organizers allow you to transfer your registration to another participant instead of cancelling. Check with the event organizer for transfer options.

4. Booking Modifications

The Platform does not currently support modifying a booking in place (changing the date, time, or duration of an existing booking). To make a change:

• Coordinate with the host through the Platform messaging system to discuss availability, or
• Cancel and rebook. Cancelling is subject to the driver cancellation policy above, so your refund depends on how far ahead of the start you cancel.

5. Extenuating Circumstances

Kerbz may provide full refunds outside the standard policy for extenuating circumstances that are unforeseen and beyond your control. These situations are reviewed on a case-by-case basis.

Qualifying Circumstances

• Medical Emergency: Serious illness, injury, or hospitalization of the driver or an immediate family member (documentation required)
• Death: Death of the driver, host, or immediate family member
• Government Travel Restrictions: Travel bans, visa denials, or mandatory evacuations issued after booking
• Natural Disasters: Earthquakes, hurricanes, floods, wildfires affecting the event location or your ability to travel
• Jury Duty/Military Deployment: Mandatory civic or military obligations (documentation required)

Documentation Required

To request a refund under extenuating circumstances, you must provide supporting documentation within 14 days of the cancellation. This may include:

• Medical records or doctor's note
• Death certificate or obituary
• Government travel advisory or evacuation order
• Court summons or military orders

How to Submit a Request

Contact support@kerbz.app with the subject line "Extenuating Circumstances Request" and include your booking details and supporting documentation. Requests are typically reviewed within 5-7 business days.

6. Weather & Force Majeure

Track events and vehicle rentals may be affected by weather conditions or other circumstances beyond anyone's control.

Event Cancellation Due to Weather

If an event is cancelled by the organizer due to unsafe weather conditions (rain, lightning, extreme heat, etc.), the organizer's cancellation policy applies. Most organizers will offer:

• Full refund
• Credit toward a future event
• Transfer to a rescheduled date

Vehicle Booking During Inclement Weather

Vehicle bookings are generally not cancelled due to weather unless the track or event is officially cancelled. If you choose not to attend due to weather concerns, standard cancellation policies apply.

Force Majeure Events

In the event of circumstances beyond reasonable control—including but not limited to natural disasters, pandemics, government actions, wars, terrorism, or widespread infrastructure failures—refunds are handled according to the applicable cancellation policy (the standard vehicle-booking cancellation policy above, or the organizer's policy for events).

Kerbz platform fees remain non-refundable even in force majeure situations. Kerbz is not liable for any indirect damages, travel costs, or consequential losses resulting from force majeure events.

7. Refund Processing

What Gets Refunded

For most refunds, only the host/organizer portion of your payment is eligible for refund — Kerbz platform fees, service fees, and processing fees are retained and non-refundable. Exception: when a host cancels or no-shows, the driver is refunded in full, including all fees, and the host bears those costs.

Refund Method

Refunds are issued to the original payment method used for the booking:

• Credit/Debit Card: Refunded to the same card
• Bank Account (ACH): Refunded to the same bank account
• Apple Pay/Google Pay: Refunded to the linked card

Processing Time

Refunds are initiated within 24-48 hours of cancellation approval. The time for the refund to appear in your account depends on your financial institution.

8. Disputes

If you disagree with a cancellation decision or refund amount, you have the right to dispute it.

How to File a Dispute

1. Contact support@kerbz.app within 30 days of the cancellation
2. Include your booking ID, cancellation details, and reason for dispute
3. Provide any supporting documentation

Dispute Review Process

• Disputes are reviewed within 7-10 business days
• You may be contacted for additional information
• Both parties (driver and host) may be asked to provide their account of events
• Kerbz's decision on disputes is final

Chargebacks

We encourage you to resolve disputes through our support team before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in:

• Temporary account suspension during investigation
• Delay in resolution
• Permanent account termination for fraudulent chargebacks

9. Kerbz-Initiated Cancellation

Kerbz may cancel bookings in certain circumstances to protect the safety and integrity of the Platform.

Reasons Kerbz May Cancel

• Suspected fraudulent activity
• Violation of Terms of Service
• Safety concerns reported by host or driver
• Vehicle no longer available or safe for use
• Event cancellation or venue closure
• Legal or regulatory requirements

Refunds for Kerbz-Initiated Cancellations

10. Contact Us

If you have questions about this Cancellation Policy or need assistance with a cancellation:

Email: support@kerbz.app
Subject Line: "Cancellation Request" or "Refund Inquiry"

Please include your booking ID and relevant details in your message. Our support team typically responds within 24-48 hours.